Steam is a well-liked platform for taking part in video games on PC. It presents all kinds of video games, together with each free and paid titles. Generally, chances are you’ll buy a recreation on Steam that you just later determine you do not need. If this occurs, you’ll be able to request a refund.
Steam’s refund coverage could be very beneficiant. You possibly can request a refund for any recreation that you’ve performed for lower than two hours. You even have 14 days from the date of buy to request a refund. Moreover, you’ll be able to request a refund for any recreation that’s faulty or doesn’t work as marketed.
To request a refund, you have to contact Steam Assist. You are able to do this by clicking the “Assist” button on the high of the Steam consumer after which deciding on “Steam Assist.” Upon getting contacted Steam Assist, you can be requested to supply some details about the sport that you’re requesting a refund for. This info contains the secret, the date of buy, and the explanation for the refund request.
Methods to Refund a Steam Recreation
Comply with these steps to refund a Steam recreation:
- Contact Steam Assist
- Present recreation info
- Choose refund purpose
- Submit refund request
- Await refund approval
- Obtain refund
- Verify refund standing
- Contact assist if wanted
Bear in mind that you’ve 14 days from the date of buy and fewer than 2 hours of playtime to request a refund.
Contact Steam Assist
To contact Steam Assist, you should use the next strategies:
- Steam Shopper: Click on the “Assist” button on the high of the Steam consumer after which choose “Steam Assist.” This may open the Steam Assist web site in your default browser.
- Steam Web site: Go to the Steam Assist web site at https://assist.steampowered.com/ and click on the “Contact Assist” button.
- Electronic mail: You may also contact Steam Assist by e-mail at steamsupport@valvesoftware.com.
Upon getting contacted Steam Assist, you can be requested to supply some details about the sport that you’re requesting a refund for. This info contains the secret, the date of buy, and the explanation for the refund request.
You may also connect screenshots or different documentation to your refund request. This may be useful if you’re requesting a refund for a faulty recreation or a recreation that doesn’t work as marketed.
Upon getting submitted your refund request, you’ll obtain an e-mail from Steam Assist confirming that they’ve acquired your request. Steam Assist will then evaluation your request and decide. You may be notified of the choice by e-mail.
In case your refund request is authorized, you’ll obtain a refund to the fee technique that you just used to buy the sport. The refund will sometimes be processed inside just a few days.
Present Recreation Data
Whenever you contact Steam Assist to request a refund, you can be requested to supply some details about the sport that you’re requesting a refund for.
- Recreation Title: The complete identify of the sport that you’re requesting a refund for.
- Date of Buy: The date that you just bought the sport. You could find this info in your Steam buy historical past.
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Cause for Refund: Choose the explanation why you’re requesting a refund. Some widespread causes embody:
- The sport doesn’t work as marketed.
- The sport is flawed.
- You by accident bought the sport.
- You aren’t glad with the sport.
- Further Data: You may also present any further info that you just suppose could also be useful to Steam Assist. For instance, if you’re requesting a refund for a faulty recreation, you’ll be able to connect a screenshot of the error message that you’re receiving.
Upon getting offered all the mandatory info, click on the “Submit” button to ship your refund request to Steam Assist.
Choose Refund Cause
Whenever you request a refund from Steam Assist, you can be requested to pick a purpose for the refund. The most typical causes for requesting a refund are:
- Recreation doesn’t work as marketed: This purpose must be chosen if the sport doesn’t work as described on the Steam retailer web page. For instance, if the sport is lacking options that had been promised, or whether it is unplayable resulting from bugs.
- Recreation is flawed: This purpose must be chosen if the sport is flawed. For instance, if the sport crashes regularly, or if it corrupts your save information.
- Unintentional buy: This purpose must be chosen should you by accident bought the sport. For instance, should you clicked the “Buy” button by mistake, or should you bought the sport for the incorrect platform.
- Not glad with the sport: This purpose must be chosen if you’re not glad with the sport for some other purpose. For instance, if you don’t just like the gameplay, or should you discover the sport to be too tough.
You may also choose the “Different” possibility in case your purpose for requesting a refund just isn’t listed. Within the “Different” subject, you’ll be able to present a short rationalization of your purpose for requesting a refund.
Submit Refund Request
Upon getting chosen a refund purpose, you’ll be able to submit your refund request to Steam Assist.
- Assessment your refund request: Earlier than you submit your refund request, just remember to have reviewed all the info that you’ve offered. This contains the sport identify, the date of buy, the explanation for refund, and any further info that you’ve offered.
- Click on the “Submit” button: As soon as you’re glad that all the info is appropriate, click on the “Submit” button to ship your refund request to Steam Assist.
- Await a response: Upon getting submitted your refund request, you’ll obtain an e-mail from Steam Assist confirming that they’ve acquired your request. Steam Assist will then evaluation your request and decide. You may be notified of the choice by e-mail.
- Verify your refund standing: You possibly can verify the standing of your refund request by logging into your Steam account and going to the “Refund Historical past” web page. The “Refund Historical past” web page will present you a listing of your entire refund requests, together with the standing of every request.
In case your refund request is authorized, you’ll obtain a refund to the fee technique that you just used to buy the sport. The refund will sometimes be processed inside just a few days.
Await Refund Approval
Upon getting submitted your refund request, you have to to attend for Steam Assist to evaluation your request and decide. This course of can take up to some days, however it’s often accomplished inside 24 hours.
If you are ready for a call, you’ll be able to verify the standing of your refund request by logging into your Steam account and going to the “Refund Historical past” web page. The “Refund Historical past” web page will present you a listing of your entire refund requests, together with the standing of every request.
In case your refund request is authorized, you’ll obtain an e-mail from Steam Assist notifying you of the approval. Additionally, you will obtain a refund to the fee technique that you just used to buy the sport. The refund will sometimes be processed inside just a few days.
In case your refund request is denied, additionally, you will obtain an e-mail from Steam Assist notifying you of the denial. The e-mail will clarify the explanation for the denial. When you disagree with the choice, you’ll be able to contact Steam Assist to enchantment the choice.
Listed here are some suggestions for growing the possibilities of your refund request being authorized:
- Present as a lot info as doable if you submit your refund request. This contains the sport identify, the date of buy, the explanation for refund, and any further info that you just suppose could also be useful.
- Be well mannered and respectful if you contact Steam Assist. This may improve the possibilities of your request being authorized.
- In case your refund request is denied, you’ll be able to enchantment the choice by contacting Steam Assist. In your enchantment, it’s best to present further info or proof to assist your request.
Obtain Refund
In case your refund request is authorized, you’ll obtain a refund to the fee technique that you just used to buy the sport. The refund will sometimes be processed inside just a few days.
The precise time it takes to obtain your refund will rely in your fee technique. When you used a bank card, the refund will sometimes be credited to your bank card account inside 3-5 enterprise days. When you used a PayPal account, the refund will sometimes be credited to your PayPal account inside 24 hours.
Upon getting acquired your refund, you should use the cash to buy one other recreation on Steam, or you’ll be able to withdraw the cash out of your fee technique.
When you have not acquired your refund inside just a few days, you’ll be able to contact Steam Assist to inquire in regards to the standing of your refund.
Listed here are some suggestions for checking the standing of your refund:
- Log into your Steam account and go to the “Refund Historical past” web page.
- Discover the refund request that you’re fascinated about and click on on the “View” button.
- The “View” web page will present you the standing of your refund request. If the standing is “Refund Accredited”, then the refund has been processed and it’s best to obtain it inside just a few days.
Verify Refund Standing
You possibly can verify the standing of your refund request by logging into your Steam account and going to the “Refund Historical past” web page.
The “Refund Historical past” web page will present you a listing of your entire refund requests, together with the standing of every request. The standing of your refund request can be one of many following:
- Pending: Which means that Steam Assist continues to be reviewing your refund request.
- Accredited: Which means that your refund request has been authorized and the refund has been processed.
- Denied: Which means that your refund request has been denied. The e-mail that you just acquired from Steam Assist will clarify the explanation for the denial.
- Failed: Which means that there was an issue processing your refund. You need to contact Steam Assist to resolve the problem.
If the standing of your refund request is “Accredited”, then the refund has been processed and it’s best to obtain it inside just a few days. The precise time it takes to obtain your refund will rely in your fee technique.
If the standing of your refund request is “Denied”, you’ll be able to enchantment the choice by contacting Steam Assist. In your enchantment, it’s best to present further info or proof to assist your request.
Contact Assist if Wanted
When you have any questions in regards to the refund course of, or if you’re having issues receiving your refund, you’ll be able to contact Steam Assist.
- Verify the Steam Assist web site: The Steam Assist web site has a wealth of details about the refund course of. You could find solutions to regularly requested questions, in addition to directions on the best way to submit a refund request.
- Contact Steam Assist through e-mail: You possibly can contact Steam Assist through e-mail at steamsupport@valvesoftware.com. You should definitely embody your Steam username, the secret that you’re requesting a refund for, and the explanation in your refund request.
- Contact Steam Assist through cellphone: You possibly can contact Steam Assist through cellphone at 1-888-569-7832. This cellphone quantity is offered 24 hours a day, 7 days per week.
- Use the Steam Assist web site to submit a ticket: You may also use the Steam Assist web site to submit a ticket. This can be a good possibility if in case you have a posh situation that you want to talk about with Steam Assist.
Steam Assist is usually very responsive, and they’ll do their finest that can assist you resolve any points that you’re having with the refund course of.
FAQ
Listed here are some regularly requested questions on the best way to refund a Steam recreation:
Query 1: How lengthy do I’ve to request a refund?
Reply 1: You’ve 14 days from the date of buy to request a refund.
Query 2: What number of hours can I play a recreation earlier than I am unable to refund it?
Reply 2: You possibly can play a recreation for as much as 2 hours earlier than you’ll be able to’t refund it.
Query 3: What are the explanations for refunding a recreation?
Reply 3: You possibly can refund a recreation for any purpose, however some widespread causes embody:
- The sport doesn’t work as marketed.
- The sport is flawed.
- You by accident bought the sport.
- You aren’t glad with the sport.
Query 4: How do I request a refund?
Reply 4: To request a refund, you want to contact Steam Assist. You are able to do this by clicking the “Assist” button on the high of the Steam consumer after which deciding on “Steam Assist.” Upon getting contacted Steam Assist, you can be requested to supply some details about the sport that you’re requesting a refund for. This info contains the secret, the date of buy, and the explanation for the refund request.
Query 5: How lengthy does it take to get a refund?
Reply 5: As soon as your refund request is authorized, you’ll obtain a refund to the fee technique that you just used to buy the sport. The refund will sometimes be processed inside just a few days.
Query 6: What if my refund request is denied?
Reply 6: In case your refund request is denied, you’ll be able to enchantment the choice by contacting Steam Assist. In your enchantment, it’s best to present further info or proof to assist your request.
Query 7: Can I refund a recreation that I bought as a present?
Reply 7: Sure, you’ll be able to refund a recreation that you just bought as a present. Nevertheless, the refund can be issued to the one who bought the sport, to not the one who acquired the reward.
When you have some other questions on the best way to refund a Steam recreation, you’ll be able to contact Steam Assist for help.
Listed here are some suggestions for growing the possibilities of your refund request being authorized:
Ideas
Listed here are some suggestions for growing the possibilities of your Steam refund request being authorized:
Tip 1: Present as a lot info as doable. Whenever you submit your refund request, remember to embody as a lot info as doable. This contains the sport identify, the date of buy, the explanation for refund, and any further info that you just suppose could also be useful. For instance, if you’re requesting a refund for a faulty recreation, you’ll be able to connect a screenshot of the error message that you’re receiving.
Tip 2: Be well mannered and respectful. Whenever you contact Steam Assist, remember to be well mannered and respectful. This may improve the possibilities of your request being authorized. Keep away from utilizing profanity or abusive language, and attempt to be understanding of the truth that Steam Assist representatives are simply doing their jobs.
Tip 3: Attraction in case your request is denied. In case your refund request is denied, you’ll be able to enchantment the choice by contacting Steam Assist. In your enchantment, it’s best to present further info or proof to assist your request. For instance, in case your refund request was denied since you had performed the sport for greater than 2 hours, you can present proof that you just had been unable to play the sport resulting from a technical situation.
Tip 4: Be affected person. The Steam refund course of can take a while, so you will need to be affected person. Upon getting submitted your refund request, you’ll obtain an e-mail from Steam Assist confirming that they’ve acquired your request. Steam Assist will then evaluation your request and decide. You may be notified of the choice by e-mail.
By following the following tips, you’ll be able to improve the possibilities of your Steam refund request being authorized. Nevertheless, you will need to keep in mind that Steam Assist has the ultimate say on all refund requests.
When you have any questions in regards to the Steam refund course of, you’ll be able to contact Steam Assist for help.
Conclusion
Steam’s refund coverage could be very beneficiant, and it lets you refund video games that you’re not glad with. Nevertheless, there are some restrictions on refunds. You possibly can solely refund video games that you’ve performed for lower than 2 hours and that you’ve bought throughout the final 14 days. Moreover, you’ll be able to solely refund video games which can be faulty or that don’t work as marketed.
When you meet these necessities, you’ll be able to request a refund by contacting Steam Assist. Steam Assist will evaluation your request and decide. In case your refund request is authorized, you’ll obtain a refund to the fee technique that you just used to buy the sport.
Bear in mind to be well mannered and respectful if you contact Steam Assist. This may improve the possibilities of your refund request being authorized.
