Florida Energy and Mild (FPL), a subsidiary of NextEra Power, is Florida’s largest electrical utility, serving greater than 5 million clients throughout the state. With a dedication to offering dependable service and revolutionary options, FPL strives to fulfill the rising vitality wants of its clients.
This informational article will information you thru the varied methods to contact FPL’s customer support division. Whether or not you will have billing inquiries, must report an outage, or require help along with your account, we’ll offer you the mandatory info to succeed in the suitable division and resolve your issues.
Whether or not you like talking to a stay agent or using handy self-service choices, FPL provides a spread of contact channels to fit your communication preferences. So, let’s delve into the main points of every contact technique and uncover tips on how to get in contact with FPL customer support effectively.
florida energy and light-weight cellphone quantity
Attain FPL customer support effectively with these key factors:
- Principal customer support: 1-800-DIAL-FPL (1-800-342-5375)
- Report an outage: 1-800-4-OUTAGE (1-800-468-8243)
- New service or relocation: 1-800-226-3545
- Billing inquiries: 1-800-226-3545
- Power effectivity applications: 1-800-342-5375
- FPL Cellular App: Handle account, view payments, report outages
- On-line chat: Obtainable 24/7 through FPL web site
- Social media: Interact with FPL on Fb and Twitter
- FPL web site: Complete useful resource for account administration, invoice pay, and outage updates
Bear in mind these contact choices to make sure immediate help from Florida Energy and Mild’s customer support crew.
Principal customer support: 1-800-DIAL-FPL (1-800-342-5375)
The principle customer support quantity for Florida Energy and Mild, 1-800-DIAL-FPL (1-800-342-5375), is your gateway to a variety of assist companies. Whether or not you will have questions on your invoice, want help along with your account, or wish to inquire about new services and products, this quantity connects you on to FPL’s educated customer support representatives.
- Basic inquiries: For any basic questions associated to your FPL service, account standing, or billing info, dial this quantity to talk with a customer support agent.
- Fee preparations: For those who’re going through difficulties making your invoice funds, contact FPL by way of this quantity to debate cost choices and discover versatile cost plans that fit your monetary scenario.
- Service requests: Have to request a service disconnection, reconnection, or switch? Make the most of this line to speak your service wants and schedule appointments with FPL’s technicians.
- Power effectivity applications: Thinking about studying extra about FPL’s vitality effectivity applications and rebates? Join with a customer support consultant through this quantity to discover methods to avoid wasting vitality and cut back your month-to-month payments.
Bear in mind, this quantity is your major contact level for all of your FPL-related queries and requests. The customer support representatives can be found 24/7 to help you with any matter regarding your electrical energy service.
Report an outage: 1-800-4-OUTAGE (1-800-468-8243)
Florida Energy and Mild’s devoted outage reporting line, 1-800-4-OUTAGE (1-800-468-8243), is your direct connection to FPL’s outage administration crew. This quantity is accessible 24 hours a day, 7 days every week, to help you in reporting energy outages and receiving updates on restoration efforts.
If you name this quantity, be ready to offer the next info to the customer support consultant:
- Your identify and phone info
- Your FPL account quantity
- The placement of the outage (handle or nearest intersection)
- The time the outage occurred
- A short description of the outage (e.g., no energy in your entire home, flickering lights, and so forth.)
Upon getting offered this info, the customer support consultant will log your outage report and dispatch a crew to evaluate the scenario and start repairs. You’ll obtain updates on the estimated restoration time through automated cellphone calls or textual content messages (if in case you have signed up for these notifications).
Throughout widespread outages, comparable to these attributable to extreme climate occasions, FPL might expertise excessive name volumes. In such instances, you may also report your outage on-line by way of FPL’s web site or cellular app. Merely log in to your account, navigate to the outage reporting part, and observe the directions to submit your report.
Bear in mind, FPL’s outage reporting line is your major useful resource for speaking energy outages and receiving updates on restoration efforts. By offering correct and detailed info, you possibly can assist FPL crews find and resolve outages extra effectively.
New service or relocation: 1-800-226-3545
For those who’re shifting to a brand new dwelling or enterprise inside FPL’s service space, or if that you must set up new electrical energy service at your present location, you possibly can name 1-800-226-3545 to talk with a customer support consultant. This quantity is devoted to dealing with new service requests and relocation inquiries.
If you name, be ready to offer the next info to the customer support consultant:
- Your identify and phone info
- The service handle (new or present)
- The date you want service to start
- The kind of service you require (residential, business, and so forth.)
- Any particular necessities or requests you will have (e.g., underground service, momentary service, and so forth.)
The customer support consultant will information you thru the brand new service utility course of and offer you an estimated timeframe for service activation. They may also inform you of any relevant charges or deposits required to determine your account.
For those who’re relocating inside FPL’s service space, you may also handle the switch of your present service on-line by way of FPL’s web site or cellular app. Merely log in to your account, navigate to the shifting and transfers part, and observe the directions to provoke the switch course of. You will have to offer your present and new service addresses, in addition to the date you want the service to be transferred.
Whether or not you are a brand new buyer or an present buyer shifting to a brand new location, FPL’s devoted new service and relocation line is your major useful resource for organising electrical energy service shortly and effectively.
Billing inquiries: 1-800-226-3545
For any questions or issues associated to your FPL invoice, you possibly can name the billing inquiries line at 1-800-226-3545. This quantity is accessible 24 hours a day, 7 days every week, to help you with a variety of billing-related issues.
If you name, be ready to offer the customer support consultant with the next info:
- Your identify and phone info
- Your FPL account quantity
- The billing assertion or bill quantity in query
- An in depth description of your inquiry or concern
The customer support consultant will assessment your account and billing historical past to analyze the matter. They will present explanations for any prices or charges you could be questioning, in addition to help you with the next:
- Reporting a billing error
- Disputing a invoice
- Requesting a cost extension or versatile cost plan
- Establishing computerized invoice funds
- Enrolling in paperless billing
- Understanding your vitality utilization and invoice parts
For those who choose to handle your billing inquiries on-line, you possibly can log in to your FPL account on their web site or cellular app. As soon as logged in, you possibly can view your present and previous payments, make funds, replace your cost info, and arrange computerized funds. You too can contact FPL’s customer support crew by way of the web chat characteristic out there on their web site.
Whether or not you select to name the billing inquiries line or handle your billing issues on-line, FPL’s customer support representatives are prepared to help you with any questions or issues you might have concerning your invoice.
Power effectivity applications: 1-800-342-5375
Florida Energy and Mild (FPL) provides a spread of vitality effectivity applications and rebates to assist its clients save vitality and cut back their electrical energy payments. To study extra about these applications and how one can take part, name 1-800-342-5375 and converse with a customer support consultant.
- Dwelling vitality audits: FPL provides free dwelling vitality audits to its residential clients. Throughout an audit, a educated vitality professional will go to your own home to evaluate its vitality effectivity and determine areas the place it can save you vitality. You may obtain a personalised report with suggestions for energy-saving enhancements, together with details about out there rebates and incentives.
- Rebates and incentives: FPL provides rebates and incentives to clients who buy and set up energy-efficient home equipment, gear, and residential enhancements. These rebates will help offset the price of energy-efficient upgrades, making them extra inexpensive for owners and companies.
- Power-efficient services and products: FPL’s on-line market provides a wide array of energy-efficient merchandise, comparable to home equipment, lighting, and sensible thermostats. Clients may also buy energy-efficient companies, comparable to duct sealing and insulation, by way of FPL’s community of certified contractors.
- Power effectivity ideas and sources: FPL’s web site and cellular app present a wealth of knowledge on vitality effectivity, together with ideas for saving vitality at dwelling and in companies. Clients may also entry on-line instruments to assist them monitor their vitality utilization and determine alternatives for financial savings.
By making the most of FPL’s vitality effectivity applications and rebates, clients can cut back their vitality consumption, decrease their month-to-month payments, and contribute to a extra sustainable setting.
FPL Cellular App: Handle account, view payments, report outages
The FPL Cellular App is a handy and user-friendly instrument that permits clients to handle their accounts, view payments, and report outages from the palm of their hand. Obtainable for each iOS and Android gadgets, the app gives a spread of options to make managing your electrical energy service simpler than ever.
- Account administration: View your account steadiness, due date, and cost historical past. Replace your contact info and cost strategies. Arrange computerized funds to make sure your invoice is paid on time.
- Invoice viewing and cost: Entry your present and previous payments in digital format. Pay your invoice securely and simply by way of the app utilizing your most popular cost technique.
- Outage reporting: Rapidly and simply report energy outages. Present your location and a quick description of the outage. Obtain updates on the estimated restoration time and monitor the progress of restoration efforts.
- Power utilization monitoring: View your vitality utilization historical past and monitor your day by day, weekly, and month-to-month consumption. Set energy-saving targets and obtain personalised suggestions that can assist you cut back your vitality utilization and lower your expenses.
The FPL Cellular App is a precious instrument for purchasers who wish to handle their electrical energy service conveniently and effectively. With its intuitive interface and豐富 options, the app makes it straightforward to remain related to FPL and take management of your vitality utilization.
On-line chat: Obtainable 24/7 through FPL web site
For patrons preferring the comfort of on-line communication, FPL provides a 24/7 on-line chat service by way of its web site. This characteristic permits you to join with a customer support consultant in real-time to debate your account, billing, outages, or some other FPL-related inquiries.
To entry the web chat service, merely go to FPL’s web site and click on on the “Chat with Us” button situated on the backside proper nook of the web page. You can be prompted to offer your identify, e-mail handle, and a quick description of your inquiry. Upon getting entered this info, a customer support consultant might be assigned to your chat session.
The net chat service is especially helpful for purchasers who’ve questions or issues that don’t require rapid consideration. For instance, you need to use the chat service to:
- Inquire about your invoice or cost choices
- Request details about vitality effectivity applications and rebates
- Report a non-emergency outage
- Ask questions on your account or service
- Present suggestions or ideas to FPL
The net chat service is a handy and environment friendly option to talk with FPL’s customer support crew. With its 24/7 availability, you may get the help you want, everytime you want it, with out having to attend on maintain or go to a bodily location.
Social media: Interact with FPL on Fb and Twitter
Florida Energy and Mild (FPL) actively engages with its clients on social media platforms comparable to Fb and Twitter. These platforms present handy channels for purchasers to remain knowledgeable, join with FPL, and obtain help.
- Obtain updates and alerts: Observe FPL’s social media pages to obtain the newest information, updates, and alerts about energy outages, service interruptions, and energy-saving ideas.
- Ask questions and get assist: If in case you have questions or issues about your account, billing, or service, you possibly can attain out to FPL’s customer support crew by way of social media. Merely ship a direct message or depart a touch upon one in every of FPL’s posts, and a customer support consultant will reply as quickly as potential.
- Share suggestions and ideas: FPL values buyer suggestions and makes use of social media as a platform to assemble insights and enhance its companies. Share your ideas, ideas, and experiences with FPL on social media, and assist the corporate higher perceive your wants and expectations.
- Take part in contests and giveaways: FPL often runs contests and giveaways on social media, providing clients probabilities to win prizes comparable to reward playing cards, sensible dwelling gadgets, and energy-efficient home equipment. Take part in these contests for an opportunity to win thrilling rewards.
By participating with FPL on social media, clients can keep related, knowledgeable, and supported. FPL’s social media platforms are precious instruments for purchasers to work together with the corporate, obtain help, and contribute to bettering its companies.
FPL web site: Complete useful resource for account administration, invoice pay, and outage updates
Florida Energy and Mild’s (FPL) web site serves as a complete on-line useful resource for purchasers to handle their accounts, pay their payments, and keep knowledgeable about energy outages and different essential updates.
Listed here are some key options and functionalities out there on the FPL web site:
- Account administration: Clients can log in to their FPL accounts to view their account steadiness, due date, and cost historical past. They will additionally replace their contact info, cost strategies, and repair preferences.
- Invoice pay: FPL clients pays their payments on-line by way of the web site utilizing quite a lot of safe cost strategies, together with bank cards, debit playing cards, and digital checks. They will additionally arrange computerized funds to make sure their payments are paid on time.
- Outage updates: The FPL web site gives real-time details about energy outages. Clients can view outage maps, report outages, and monitor the progress of restoration efforts. They will additionally join outage alerts to obtain notifications when their energy is out or anticipated to be restored.
- Power utilization monitoring: FPL clients can monitor their vitality utilization by way of the web site. They will view their day by day, weekly, and month-to-month consumption, evaluate their utilization to earlier durations, and set energy-saving targets. This info will help clients determine methods to scale back their vitality consumption and lower your expenses on their payments.
- Power effectivity ideas and sources: The FPL web site provides a wealth of knowledge and sources to assist clients save vitality and cut back their carbon footprint. Clients can discover energy-saving ideas, study energy-efficient home equipment and applied sciences, and entry rebates and incentives to assist them make energy-efficient upgrades to their properties and companies.
The FPL web site is a precious useful resource for purchasers to handle their electrical energy service, pay their payments, keep knowledgeable about outages, and study methods to avoid wasting vitality. By using the web site’s options and sources, clients can take management of their vitality utilization, cut back their prices, and contribute to a extra sustainable setting.
FAQ
Listed here are solutions to some often requested questions on Florida Energy and Mild (FPL) companies in Florida:
Query 1: How can I report an influence outage?
Reply: You’ll be able to report an influence outage by calling FPL’s devoted outage line at 1-800-4-OUTAGE (1-800-468-8243) or through the use of the web outage reporting instrument on FPL’s web site.
Query 2: What are my cost choices for my FPL invoice?
Reply: You’ll be able to pay your FPL invoice on-line by way of the FPL web site or cellular app, by mail, or by cellphone. You too can arrange computerized funds to make sure your invoice is paid on time.
Query 3: How can I handle my FPL account on-line?
Reply: You’ll be able to handle your FPL account on-line by creating an account on the FPL web site. Upon getting an account, you possibly can view your invoice, pay your invoice, report outages, and monitor your vitality utilization.
Query 4: Does FPL supply vitality effectivity applications and rebates?
Reply: Sure, FPL provides quite a lot of vitality effectivity applications and rebates to assist clients save vitality and cut back their electrical energy payments. You’ll be able to study extra about these applications and rebates on the FPL web site.
Query 5: How can I contact FPL customer support?
Reply: You’ll be able to contact FPL customer support by calling the principle customer support line at 1-800-DIAL-FPL (1-800-342-5375), through the use of the web chat service on the FPL web site, or by sending a message on FPL’s social media pages.
Query 6: The place can I discover details about FPL outages and restoration efforts?
Reply: You will discover details about FPL outages and restoration efforts on the FPL web site, the FPL cellular app, and on FPL’s social media pages.
Query 7: How do I request a brand new service connection or switch my service to a brand new location?
Reply: You’ll be able to request a brand new service connection or switch your service to a brand new location by calling FPL’s new service line at 1-800-226-3545 or through the use of the web service request type on the FPL web site.
Closing Paragraph for FAQ:
We hope these solutions have been useful. If in case you have any additional questions, please do not hesitate to contact FPL customer support.
Along with the data offered within the FAQ part, listed here are some further ideas for Florida residents:
Suggestions
Listed here are some sensible ideas for Florida residents to assist them handle their electrical energy utilization and lower your expenses on their FPL payments:
Tip 1: Use energy-efficient home equipment and gadgets.
Exchange outdated, inefficient home equipment and gadgets with newer, energy-efficient fashions. Search for home equipment with the Power Star label, which signifies that they meet sure vitality effectivity requirements.
Tip 2: Modify your thermostat correctly.
Throughout the summer season months, set your thermostat to the next temperature whenever you’re away from dwelling or asleep. Within the winter months, set your thermostat to a decrease temperature whenever you’re away from dwelling or asleep. Even a small adjustment could make a giant distinction in your vitality consumption.
Tip 3: Reap the benefits of pure mild.
Open your curtains and blinds throughout the day to let in pure mild. This can cut back your want for synthetic lighting, which may prevent vitality.
Tip 4: Unplug electronics whenever you’re not utilizing them.
Many electronics proceed to attract energy even once they’re turned off. Unplug them whenever you’re not utilizing them to avoid wasting vitality.
Closing Paragraph for Suggestions:
By following the following pointers, Florida residents can cut back their vitality consumption, decrease their FPL payments, and contribute to a extra sustainable setting.
The following pointers will help you save vitality and cash whereas having fun with the dependable electrical energy service that FPL gives.
Conclusion
Florida Energy and Mild (FPL) is dedicated to offering dependable electrical energy service to its clients in Florida. The corporate provides a spread of companies and sources to assist clients handle their accounts, pay their payments, report outages, and save vitality.
On this article, we now have mentioned the varied methods to contact FPL customer support, together with the principle customer support line, the outage reporting line, and the web chat service. Now we have additionally offered info on FPL’s on-line account administration instruments, vitality effectivity applications, and social media channels.
By using the sources and companies offered by FPL, clients can take management of their vitality utilization, cut back their prices, and contribute to a extra sustainable setting.
We encourage all FPL clients to discover the data offered on this article and to contact FPL customer support with any questions or issues they could have.
Bear in mind, FPL is right here to serve you and show you how to get essentially the most out of your electrical energy service.
